What will happen if they're not happy with my service?
It's OK to not offer refunds for services because of the time commitment involved, but make it clear upfront.
Be very clear on your policy for refunds to avoid headaches later
Refund policy exists FOR THEIR SAFETY (no-risk)
If you're not satisfied with your website, no worries! I will do whatever I can to make sure you love your site, including working with you to get it exactly the way you want it. I cannot offer refunds due to the amount of time I need to invest in each project, but I will not leave you hanging if you're dissatisfied. You WILL love the final product, guaranteed!